Refund policy

Return & Refund Policy

Last Updated: September 1, 2026

Thank you for choosing Martin Sales and Marketing Solutions. Because we provide customized digital marketing, website design, branding, graphic design, and related professional services, our return and refund policy differs from that of a traditional retail business.

Please review this policy carefully before purchasing a service or package.

1. Digital Services and Custom Work

All services provided by Martin Sales and Marketing Solutions are customized to the individual client and their business.

Because time, planning, design work, research, and development begin shortly after a project is accepted, all sales are considered final once work has begun.

This includes, but is not limited to:

  • Website design and website revamps
  • Social media management and enhancement
  • Branding services
  • Graphic design
  • Promotional content
  • Marketing materials
  • Content creation
  • Product or service page development
  • Marketing consultation
  • Custom digital projects

2. Deposits

If a deposit is required to begin a project, that deposit reserves project time and allows Martin Sales and Marketing Solutions to begin planning and development.

Deposits are non-refundable once work has begun.

If a client cancels a project before any work has started, Martin Sales and Marketing Solutions may choose to issue a refund of the deposit, less any payment processing fees or other non-refundable expenses.

3. Cancellations After Work Has Begun

If a client chooses to cancel a project after work has started, any payments already made are non-refundable.

The client may be provided with completed work up to the point of cancellation, depending on the project and payment status.

Any unpaid balance for work already completed may still be due.

4. Revision Requests

Many Martin Sales and Marketing Solutions packages include a specific number of revision rounds.

Clients are encouraged to carefully review drafts and request changes during the revision process.

Revisions must remain within the original agreed-upon scope of the project.

Requests that significantly change the original project, add new pages or services, require major redesigns, or exceed the included revision allowance may result in additional charges.

5. Completed Projects

Once a project has been approved by the client, delivered, published, transferred, or launched, the project is considered complete.

Refunds will not normally be issued after final approval or completion.

Any additional changes requested after project completion may be considered new work and may require an additional fee.

6. Client Delays

Refunds will not be issued because of delays caused by the client.

This may include delays in providing:

  • Product information
  • Images
  • Pricing
  • Logos
  • Passwords or account access
  • Brand information
  • Written content
  • Approval of drafts
  • Feedback
  • Other materials required to complete the project

Project timelines may be extended if required materials are not provided in a timely manner.

7. Third-Party Fees

Martin Sales and Marketing Solutions is not responsible for refunding fees paid to third-party companies or platforms.

These may include:

  • Shopify subscriptions
  • Website hosting
  • Domain registration
  • Paid applications or plugins
  • Advertising costs
  • Premium themes
  • Stock photography
  • Email marketing platforms
  • Software subscriptions
  • Transaction or payment processing fees

Any third-party charges are subject to the refund policies of the company providing that service.

8. Results Are Not Guaranteed

Martin Sales and Marketing Solutions works to improve each client's marketing, branding, website, or digital presence.

However, we cannot guarantee specific results such as:

  • A certain number of sales
  • Increased revenue
  • Specific website traffic
  • Social media growth
  • Search engine rankings
  • Customer leads
  • Business profitability

Marketing results depend on many factors outside of our control.

Lack of a specific business result does not qualify a project for a refund.

9. Errors or Issues With Delivered Work

If there is an error in work delivered by Martin Sales and Marketing Solutions that does not match the agreed-upon project, please contact us as soon as possible.

We will make reasonable efforts to correct legitimate errors and resolve concerns in good faith.

Our goal is to ensure clients receive the services that were agreed upon.

10. Chargebacks and Payment Disputes

Clients should contact Martin Sales and Marketing Solutions directly before filing a payment dispute or chargeback.

We ask that you allow us the opportunity to review the concern and work toward a reasonable solution.

Fraudulent or improper chargebacks may be disputed using project communications, invoices, agreements, approvals, and records of completed work.

11. Refund Exceptions

Any refund granted by Martin Sales and Marketing Solutions is made at our discretion and does not create an obligation to provide refunds in similar situations in the future.

Approved refunds may be reduced by:

  • Work already completed
  • Processing fees
  • Third-party expenses
  • Non-refundable costs incurred on behalf of the client

12. Contact Us

If you have questions regarding a project, cancellation, payment, or this Return & Refund Policy, please contact:

Martin Sales and Marketing Solutions

Email: martinsolutionsetx@gmail.com

We believe in building strong relationships with our clients and will make reasonable efforts to resolve concerns fairly and professionally.

By purchasing a service from Martin Sales and Marketing Solutions, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.